What is the Parker Solution?
Remote Monitoring Services
With Parker Technology, we remove the burden of taking intercom help calls from your facilities 24/7. Allowing highly-trained, patient, empathetic Parker Technology virtual ambassadors to do it for you, according to your business rules and processes, allows your staff to focus on other business critical items.
Furthermore, your operations and ownership team gains visibility to call performance data, which provides valuable insight for improving operational efficiencies and enhancing your customers’ parking experience.
The Parker Technology software platform documents every aspect of every call. Parking asset owners and operators have instant access to data about how many calls were made on a given day, week, or month—really any period of time. The technology also analyzes the nature of each call. For instance, owners and operators can monitor how many entry/exit issues, ghost calls (accidental calls caused by drivers pushing the wrong button), invalid validations or permits, credit card payment issues, invalid tickets, or any other issues there are. This information can be analyzed for any particular period or length of time. No matter what types of problems arise, the data created by the system can help diagnose the issues and help parking operators address them more efficiently and cost-effectively.
Two-way Video Technology
One of the biggest differentiators of the Parker Technology solution is patented two-way video technology. Within the robust software platform, users can review call recordings for up to 30 days (both two-way video and audio-only). Call recordings can help resolve any disputes that may arise related to a given situation, they serve as a powerful training tool for virtual ambassadors, and they have proven to be effective deterrents to gate-breaks and other malfeasance.